Return Eligibility

Only items purchased directly from camelbak-us.com within 30 days of the purchase date are eligible for return. To qualify, items must be in restockable condition, including:

• Original tags and stickers
• Original packaging and documentation

We do not offer direct exchanges. To exchange an item, please return it for a refund following our return policy, then place a new order for the desired item.

Return Process

• To start your return please fill out this form
• CamelBak provides a prepaid FedEx return label for all eligible returns.
• No restocking fees apply.
• Please use only the FedEx label provided to ensure accurate and timely processing.
• Once your item is received, please allow 2 business days for processing.
• Return credits will be issued to the original payment method within 7–10 business days after processing.
• Be sure to check your Spam/Junk folder for the FedEx label email.

Items Purchased Elsewhere

If your CameBak product was purchased from retailer other than camelbak-us.com, please contact the retailer directly for return assistance.

Need Help?

For questions or additional support, please reach out via our Contact Form or call Customer Service at 1-800-455-8203.